Refund and Returns Policy

Refund and Returns Policy for Fauxy Brand

Effective Date: Sunday November 19, 2023

Welcome to Fauxy Brand, where your satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions for returns and refunds on products purchased from fauxybrand.com. By making a purchase on our website, you agree to the following policy:

1. Eligibility for Returns:

a. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

b. Returns are accepted within 30 days from the date of purchase.

2. Non-Returnable Items:

a. Certain items are non-returnable, including:

Intimate or sanitary goods
Gift cards
Downloadable software products

3. How to Initiate a Return:

a. To initiate a return, please contact our customer support team at hello@fauxybrand.com with your order number, the item(s) you wish to return, and the reason for the return.

b. Our customer support team will provide you with a return authorization and instructions on how to proceed.

4. Return Shipping:

a. Customers are responsible for the cost of return shipping unless the return is due to a Fauxy Brand error or a defective product.

b. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the items.

5. Inspection and Processing:

a. Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

b. If the return is approved, we will process a refund to the original payment method within 5 business days.

6. Refund Process:

a. Refunds will be processed in the original form of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

7. Exchanges:

a. We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

8. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact us immediately at hello@fauxybrand.com with photos of the damaged or defective product. We will arrange for a replacement or refund.